FAQ

Individual lessons have one instructor per swimmer. Duo lessons have one instructor for two swimmers who register together. Swim Match helps families find a partner for a two-swimmer lesson.

Yes. Duo programs allow two swimmers to register together for the same instructor and lesson time. One booking reserves both spaces.

Choose Swim Match. Your requested time is placed on a matching waitlist until a suitable second swimmer is found and the booking is approved.

Each program includes seven lessons, with 25-minute and 50-minute options.

Lessons may take place alongside other swimming sessions in the same pool. The instructor-to-swimmer ratio applies to your lesson, not exclusive use of the pool.Want the pool reserved just for your swimmer? Add the private lesson option at a 15% premium when you book.

We understand that schedules can change! Families are asked to give at least 24 hours' notice when cancelling a lesson. Please refer to our Policies & Terms of Service for notice requirements and make-up eligibility.Each swimmer receives one make-up lesson credit per program, which may be used for an eligible personal absence, such as illness or a scheduling conflict.Make-up requests are sent by email to info@samanthaslearntoswim.ca and are subject to instructor availability and SLS approval. Sending a request does not reserve or guarantee a time slot.Weather-related cancellations are handled separately. Only SLS instructors may determine and approve cancellations due to inclement weather. Families cannot independently classify a missed lesson as weather-related.

Swimming lessons generally continue during light rain, provided conditions remain safe. Lessons will be postponed during thunderstorms, lightning, or other unsafe weather conditions.When SLS cancels a lesson due to weather, affected families will be notified and provided with rescheduling instructions. Make-up lessons are subject to available scheduling options.

Individual Lessons (1:1) offer dedicated instruction tailored to your swimmer's pace, confidence, and abilities. They're particularly suitable for beginners, younger children, or swimmers who benefit from additional support.Duo Lessons (1:2) allow siblings or friends to learn together while sharing an instructor. They're best suited for swimmers with reasonably compatible abilities, confidence levels, and learning needs.Not sure which to choose? Contact us and we'll help you find the right fit!

Yes. SLS offers swimming instruction informed by each swimmer's communication, sensory, and learning needs. A pre-enrollment consultation helps determine appropriate supports and program suitability.

SLS provides swimming instruction, not clinical therapy. Standard swimming lessons are not automatically eligible for OAP funding. Families should contact AccessOAP and their qualified clinical provider to discuss any proposed arrangements.

Our annual family membership enhances your SLS experience through personalized swimmer progress reports, ongoing communication with our team, and access to special family events and celebrations.The $15 membership covers your family for the swim season.

Yes! Each swimmer receives an individualized progress report based on the Lifesaving Society's Swim for Life framework, highlighting their achievements, skill development, and areas for continued improvement.We aim to provide progress reports at the conclusion of each swimmer's seven-lesson program. If a report is not available at that time, it will be sent to the family afterward.Our instructors assess progress considering demonstrated swimming skills, water safety, confidence, and independence. Reports highlight achievements, areas for continued development, and recommendations for future lessons.

Swimmers should arrive with a swimsuit, towel, goggles, and any personal items they may need. We recommend arriving a few minutes early to ensure your swimmer is ready to begin on time.

Parents are welcome to observe their child's lesson from designated seating areas. We encourage allowing instructors to lead the session independently to help swimmers build confidence and focus.

Street parking may be available near our location. Families are asked to respect neighbouring properties, avoid blocking driveways, and follow local parking regulations.

Families are welcome to capture special moments of their swimmer, provided the privacy of other participants and families is respected. Please obtain permission before photographing or recording anyone outside your family.

Families may request a preferred instructor when registering. While we do our best to accommodate requests, instructor assignments depend on availability and scheduling.

Our instructors use a patient, encouraging approach to help swimmers feel comfortable at their own pace. Lessons may begin with water familiarization, playful activities, and gradual confidence-building before introducing new skills.

Swimmers are assessed using the Lifesaving Society's Swim for Life framework. Instructors evaluate demonstrated skills, water confidence, and independence to identify appropriate learning goals and track progress throughout the program.

Registration reserves a dedicated lesson time for your swimmer. Cancellations, missed lessons, refunds, and rescheduling are managed according to our Policies & Terms of Service, effective for Summer 2027 registrations. Families are encouraged to review them before registering.

Lessons take place in a residential outdoor swimming pool. While each swimmer receives instruction according to their selected program's instructor-to-swimmer ratio, the pool may be shared with other scheduled lessons.

To ensure a safe, respectful, and enjoyable experience for everyone, we ask families to follow these guidelines:Supervision: Parents or guardians are responsible for supervising their children before and after scheduled lessons.Pool access: Swimmers may enter the pool only when instructed by their swim instructor.Walking only: Running, pushing, and rough play are not permitted on the pool deck.Respectful environment: Please respect neighbouring properties and keep noise at a considerate level.Health and hygiene: Swimmers should shower before entering the pool and stay home when experiencing contagious illnesses.Food and beverages: No food or glass containers are permitted near the pool.Photography: Please respect the privacy of other swimmers and families when taking photos or videos.Arrival and departure: Families are encouraged to arrive on time and leave the pool area promptly following their lesson.